BackerOnline Refund Policy
Last updated: September 24, 2026
This policy covers BackerOnline's digital promotion services. It distinguishes fixed-price package refunds from performance-plan settlement. All examples below are in USD.
Fixed-price promotion packages
Our current packages are Starter ($399), Pro ($699), and Ultimate ($999). If verified revenue attributed to your BackerOnline promotion is below the package fee you paid, we refund the difference to your original payment method.
Refund = package fee paid minus verified BackerOnline-attributed revenue, with a minimum refund of $0. The refund cannot exceed the package fee paid. This calculation uses revenue attributed to BackerOnline, not your campaign's total funding.
For example, a $399 package generating $199 in verified attributed revenue receives a $200 refund. If attributed revenue equals or exceeds the package fee, no difference refund is due.
Performance plan: $300 advance and 30% commission
The $300 advance is credited toward the final commission. It is not an additional charge. The final commission is 30% of verified revenue attributed to BackerOnline.
Final balance = (verified attributed revenue × 30%) minus the $300 advance. After the campaign ends and results are verified, a positive balance is paid separately. A negative balance is refunded to your original payment method.
- Additional payment: $5,000 attributed revenue × 30% = $1,500 commission. After deducting the $300 advance, you pay $1,200.
- Refund: $600 attributed revenue × 30% = $180 commission. The final balance is -$120, so we refund $120 from your advance.
- No remaining balance: $1,000 attributed revenue produces $300 commission, fully covered by the advance.
The fixed-price package difference-refund calculation does not apply to the performance plan. Unused performance-plan advance is refundable under the calculation above.
Tracking and verification
We use your campaign's unique BackerOnline REF link to track attributable orders. You can view these orders in your campaign dashboard. Settlement is based on verified BackerOnline-attributed revenue, not unrelated orders or overall campaign funding.
After your campaign ends, email your order or payment reference, campaign URL, promotion dates, and dashboard referral results to team@backeronline.com. We may request supporting dashboard records to reconcile the results before confirming the refund or remaining balance.
Refund processing
We review refund requests and notify you of the outcome within 5 business days after receiving the information needed for verification. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to display the credit. If more than 15 business days have passed since approval, contact team@backeronline.com.
What this policy does not promise
We do not guarantee a particular ROAS, total campaign funding, product delivery, or overall campaign success. The calculations above are settlement examples, not revenue forecasts. This policy does not promise repeat promotions until a target return is achieved.
For cancellations, paused campaigns, unavailable tracking, or changes to campaign timing, contact us so we can review the placement and the terms agreed for your order. Previously agreed order-specific terms remain applicable to those orders. This policy does not limit rights that cannot be excluded under applicable law.
Contact
For refund requests or settlement questions, email team@backeronline.com.